Step 1: Initial Assessment

Upon receipt of a request for product repair, a preliminary assessment will be conducted by our customer service representative to determine the type of repair needed, the estimated cost, and the duration of the repair process.

Step 2: Agreement

After the initial assessment, the customer will be contacted to discuss the results and agree on the repair details. A cost estimate and expected time for repair will be provided to the customer, and a service agreement will be reached.

Step 3: Shipping

The customer will be given instructions on how to properly package the product for shipping to our service center. We recommend that the product is shipped using a reliable courier service with a tracking feature.

Step 4: Receipt and Evaluation

Upon receipt of the product, it will be evaluated by our certified technician to determine the full extent of the repairs needed. If additional repairs or parts are required, the customer will be informed, and an updated repair estimate will be provided.

Step 5: Repair Process

Once the repair estimate has been agreed upon, the repair process will commence. Our technician will perform the necessary repairs and/or replace any defective parts using genuine manufacturer parts.

Step 6: Quality Control

After the repairs are completed, a quality control test will be conducted to ensure that the product is functioning properly and meets our high standards.

Step 7: Final Inspection

The repaired product will undergo a final inspection by our technician to ensure that it is functioning optimally.

Step 8: Delivery

The customer will be notified when the product is ready for shipping, and it will be sent back to the customer using the same courier service with a tracking feature. The customer will also receive a detailed report of the repairs made to the product.

Post-Service Follow-up

Our customer service representative will follow up with the customer to ensure that the repaired product has met their expectations and to address any further concerns or questions they may have.

Consulting Hotline：+86 769-81893029

Working Time：8:00-18:00（ Monday to Saturday ）

Service Address：Changping Town ,Dongguan City, Guangdong Province,China.